Compliance New Frontiers: From Understanding Customers to Understanding Agents
This article, based on Adil Khan's views, elaborates on the new phase in the compliance field driven by AI technology, shifting from "knowing the customer" to "knowing the agent." It emphasizes that in AI-driven customer interactions, institutions need to deeply understand the agent's permissions, data usage, and potential risks, while pointing out that data quality, cross-institutional collaboration, and AI governance are key to addressing new challenges like fraud and synthetic identity.